Warranties and Returns

If you wish to cancel your purchase before receiving the goods

  1. cancel your order: You can cancel your order before it is shipped by contacting our customer service. 
  2. Refunds: If you cancel your order before it is shipped, paid funds will be refunded to you in full.

If you want to exchange the product for a similar one

  1. Conditions of exchange: The exchange of goods is possible if the received goods do not correspond to the description on the website or there is a manufacturing defect.
  2. Exchange procedure: In order to exchange the product, you need to contact the support service with a description of the problem and provide photos of the product.

If you want to return a defective product

  1. Return of defective goods: In the event of a defect, you have the right to return the goods within the warranty period.
  2. Return Process: Contact us to process the return, stating the reason and attaching a photo of the defect. The item must be returned in its original packed condition.

If you want your money back

  1. Refund conditions: Refunds are possible in case of canceling the order before its shipment, finding a defective or incorrectly shipped product.
  2. Refund procedure: For a refund, you need to submit a request to the support service with the reason for the refund and details of the order.

Additional terms and conditions

  • Refund terms: Refunds are made within the statutory period after receipt of the returned goods.
  • Shipping Costs: The cost of returning the goods is the responsibility of the buyer, except in the case of return of defective goods.
  • Preservation of merchantability: To return or exchange an item, it must be unused and retain its original appearance, packaging and set.
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